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UK Calling Customer Price Guide

Customer Price Guide for Rates and Charges

Below are the rates and charges for our number services, ie. call charges, call usage, revenue share.

Calls between DIDcomms network customer numbers Free
Instant Messaging (supported VoIP phones) Free
Calls to international phone lines and call forwarding Click Here
Calls to UK Fixed Landlines (charges may vary depending on the network) up to £0.10p per minute
Calls to UK Mobiles. Mobile rates vary depending on the mobile network. Our call pricing starts from as low as 4p up to 65p depending on the mobile network. up to £0.16p per minute
Calls to 084 and 087 numbers up to £0.39p per minute
Calls to 09 premium numbers (barred by default) £1.50p per minute
Calls to freephone numbers starting with 0800 and 0808 Free
Calls to personal numbers starting with 070 £0.75p per minute
Voicemail to email on 084, 087, and 070 numbers (VoIP phone access dial 150) Free
Voicemail and voicemail to email (VoIP phone access dial 150) Free
Video calls using VoIP phones Free
Prepay top-up charges for call credit 3.4% plus 20p
Usage charge for incoming calls to 01, 02, 03 geographic numbers. Upgrade to our pay monthly package and get all incoming calls free of charge. Contact customer support for more details. £0.012p per minute
Usage charge for incoming calls to 0800 freephone numbers £0.072p per minute
Line rental charges (per month and subject to a minimum of 3 months contract, includes free UK minutes) £19.95 per month
Fax to Email usage charge and delivery on 084, 087 and 070 numbers Free
Fax to Email usage charge and delivery on 01, 02, 03 geographic numbers £0.012p per minute
Revenue Share 0871, 0872 numbers, Customer pays for all call forwarding charges up to £0.06p per minute

Some things you need to understand…

Service Numbers:
The cost of calling numbers starting 084, 087, 070 or 09¬†is made up of two parts: an ‘Access Charge’ and a ‘Service Charge’. The Service Charge is set by the phone company whose numbers you are calling. These two parts are combined to give the total call cost.

Free numbers:
We also believe that a free number should be just that, so all 0800 and 0808 numbers really are free.

Call charges:
Unless otherwise stated, call prices all include VAT. Call costs are quoted per minute and are charged in one-second billing increments with a minimum charge of 60 seconds per call.

The extent of the United Kingdom:
The prices on this page apply to calls within Great Britain and Northern Ireland. Different rates apply for calls from the UK to Jersey, Guernsey, the Isle of Man and other international destinations.


All prices on this website are subject to change without notice. While we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. Where a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, DIDcomms shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

Last updated 26/10/2023

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