It is possible that these services may become unavailable as a result of things over which we have no control over, for example, the failure of your internet service provider (ISP) or internet connection. In such circumstances, all services (including 999/112 public emergency call services) will become unavailable.

Due to these reasons, we recommend using a landline or mobile phone to call the Emergency Services whenever possible.

Our services should provide your phone number but not location details to the operator of 999/112 public emergency call services if you make a public emergency services call. You may have to provide your location information and phone number verbally to the operator.

We recommend you inform the emergency services immediately that you are using VoIP to make the call and provide your location details as soon as possible.

If the services are to be used principally at a single, fixed location, you must register with us the address of the premises where the service will be used, in order to assist emergency services operations.

To dial the emergency services (UK customers only) please dial 44112 or 44999 on your VOIP phone keypad.

Please contact customer services for more information or call us on +44 (0)808-117-6736