DIDcomms virtual switchboard gives your business a complete, professional phone system — without any hardware or on-site PBX equipment. All features are managed through the online customer portal and changes take effect within seconds.
Virtual switchboard features
- Auto Attendant — multi-level IVR menu with up to 9 options per level. Callers press a digit to reach the right team or person.
- Call Queue — hold callers in a queue with on-hold music until an agent is free. Configurable maximum queue size and wait time.
- Hunt Groups — ring multiple numbers simultaneously or sequentially with a configurable ring timeout per member.
- Voicemail to Email — missed calls go to voicemail and the recording is sent to your inbox as an MP3 attachment.
- Time-Based Routing — route calls differently by time of day and day of week. Open/closed schedules and holiday overrides supported.
- Call Whisper — play a short message to your team before connecting an inbound call, so they know which number the caller dialled.
- Intro Greeting — play a branded message before the call connects or the auto attendant menu starts.
- Missed Call Alerts — receive an email the moment a call goes unanswered.
- Spend Alerts — set a monthly spend threshold and receive an email warning before your bill surprises you.
- Call Analytics — view call volumes, answer rates, call durations, and missed calls from the portal dashboard.
All features are included on Pay Monthly. Auto attendant, call queue, hunt groups, and time routing are available as add-ons on Pay As You Go.