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TAP Gateway Case Studies

There are varied uses of the OpenTAP gateway protocol messaging service and here are just a few examples.

Alarms and Security

Jason Brown an alarm installation engineer from Northampton works for a security firm fitting alarm systems for domestic and commercial premises. They offer their clients 2 options for first response contact and messaging. The first is they can provide their client with the more expensive Human Call Centre response, which is very good as the call centre receives signalling from the clients alarm system, and in turn the call centre personnel then make a telephone call to the customer and the second form of contact messaging which is where DIDcomms comes in.

Jason Brown arrives on the premises to either existing clients or a new installation and can offer the customer immediate first contact by messaging response service, by imputing the OpenTAP Gateway messaging access number into the customers alarm control panel, then calls our customer service team to register the clients mobile and email details. This now means that now every time the alarm is disarmed, armed or their is an emergency, the clients alarm system will dial-up our OpenTAP Gateway access number and send the appropriate text and email messages to the point of contact key holder for them to arrange needed measures to deal with anything which they are now immediately notified about.

The customer is always kept informed about all alarm system faults and who is coming and going from their property and any faults.

Network Engineers and Hosting

Frank Robson a mobile network engineer, he travels all over the his local county working with many different types of clients. These networks require constant monitoring for maintenance and repair. It is vital that Frank is notified as quickly as possible so he can get over to the property where the network fault is and fix the problem ASAP and make sure the customers network is always connected without loss or affect to their business.

Here is where DIDcomms comes in! Frank uses OpenTAP Gateway to receive up to the minute message updates from all the networks on his portfolio of clients that he must look after. Frank has one of these TAP gateway software clients installed on each of the customers servers, which has the OpenTAP Gateway access dial-up number configured. The TAP gateway software client dials-up the OpenTAP Gateway access number by means of a modem to modem connection, the TAP gateway software client sends the appropriate messages which Frank needs to see to his companies mobile phone, thus Frank is informed immediately of all faults or general maintenance required on each of his clients networks. Amazing!

There are limitless using of OpenTAP Gateway messaging, all you need is either a TAP gateway software clients installed with modem connection or TAP gateway messaging compatible device and you can start using OpenTAP to stay informed today!

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