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User portal news update (May 2020)

User portal upgrade: Music on Hold

Customers can now upload and manage their own music on hold without having to contact customer support. However, please remember that the file format must be MP3 – Stereo, 44,100Hz, 128kbps. 

To manage the file uploads for your music on hold, login to the user portal and go to Manage Settings > IVR > Music on Hold.

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