Tag: other – Page 3

What are Ofcom’s rules on outbound calling times?

Posted on December 18, 2018May 1, 2019 by Daniel Kobale

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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BT to be fined £42m for breaching contracts with telecoms providers

Posted on December 11, 2018December 11, 2018 by Daniel Kobale

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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Changes which are going to affect 070 UK Personal Numbers

Posted on October 30, 2018May 15, 2020 by Daniel Kobale

070 Personal Numbers will be discontinued from October 1st, 2019 and all 070 Personal Numbering will become standard pay-as-you-go 07 mobile phone numbers. Due to changes in Ofcom regulations, 070 Personal Numbers will no longer available after October 1st, 2019. Existing customers are recommended to move from 070 personal numbers to 087 numbers, as in the next 12 months 070 personal numbers w...
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OpenTAP access number changes

Posted on October 3, 2018February 25, 2021 by Daniel Kobale

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes, Ofcom has decided that as of October 1st, 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefor...
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BT is cutting 13,000 jobs in a drive to save £1.5bn

Posted on May 10, 2018May 10, 2018 by Daniel Kobale

The telecom giant's UK workforce will bear the brunt of the job cuts (about two-thirds), with the remaining third affecting BT's 18,000 overseas staff. Those in back-office and middle-management roles are most likely to be impacted. BT confirmed it is also going to move out of its central London HQ. BT CEO Gavin Patterson said the decision was reached as his firm is currently "too complex and over...
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International calls to DIDcomms 084, 087 and 070 numbers from other countries

Posted on May 5, 2018May 15, 2020 by Daniel Kobale

International call from other countries is now available on our 084, 087 and 070 numbers For a long time now DIDcomms (previously known as Open Telecom International) has had trouble with our 084, 087 and 070 numbers not being able to be called from international phone lines. We have had a lot of customer reports about this and our investigations led us back to BT.com. In light of all the evidenc...
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Resolve one-way audio issues with Port Forwarding for VoIP/SIP

Posted on April 3, 2018September 17, 2019 by Daniel Kobale

Using Port Forwarding for VoIP to overcome NAT issues. Port forwarding sometimes referred to as tunnelling, is a method of opening a port or ports in a router or firewall to allow communication from a party outside the network. Port forwarding is the act of actually forwarding a network port from one network node to another. This enables an external source to reach a port inside the private LAN...
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What is SIP Termination?

Posted on March 1, 2018May 15, 2019 by Daniel Kobale

About SIP call termination? SIP termination is a service which allows users to use VoIP technology for making outgoing voice calls to external phone networks all over the world, including public switched telephone network phone numbers, as well as mobile wireless operators. Tariffs for SIP termination service vary from one SIP termination provider to another and calling rates vary depending on...
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Vodafone Paging Network Closure

Posted on February 23, 2018February 25, 2021 by Daniel Kobale

Vodafone closes down their paging network. Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018. This means that any Vodafone Paging customers who have not made alternative arrangements will lose their paging service on this date. Vodafone will shut down its pager network by the end of the after reaching an impasse with competition watchd...
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Stop using the Vodafone service center number for your alarm systems!

Posted on January 22, 2018February 25, 2021 by Daniel Kobale

Stop using the Vodafone service centre number for your alarm systems and other monitoring! Stop using the Vodafone TAP gateway access number +447785499993 for your alarm TAP to Text (SMS) messaging. It's unreliable and is not a dedicated managed TAP gateway! Its time you switched to OpenTAP, established since 2012-2018 and its the UK's only official TAP gateway which has been approved by Texec...
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