Tag: industry – Page 2

Life after Ofcom’s 3% rule

Posted on December 18, 2018May 15, 2020 by Daniel Kobale

Uncertainty, we are told, is bad for business. Uncertainty over Brexit is bad, uncertainty over exchange rates is bad, uncertainty over unpredictable world leaders is bad. As of March 1st 2017, there’s a new type of uncertainty being introduced into the world of outbound calling. The previously clear guideline of a 3% maximum abandoned call rate is set to silently disappear overnight on the 28th F...
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What are Ofcom’s rules on outbound calling times?

Posted on December 18, 2018May 1, 2019 by Daniel Kobale

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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The understanding about what “abandoned calls” means for call centres

Posted on July 13, 2018February 27, 2019 by Daniel Kobale

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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What does SIP mean in the telecoms industry?

Posted on January 31, 2017 by Daniel Kobale

The Session Initiation Protocol (SIP) is a communications protocol for signalling and controlling multimedia communication sessions. The most common applications of SIP are in Internet telephony for voice and video calls, as well as instant messaging, over Internet Protocol (IP) networks.
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20 Free VoIP/SIP Softphones

Posted on November 3, 2016May 15, 2019 by Daniel Kobale

QuteCom Previously known as WengoPhone, Qutecom is a free, SIP compatible VoIP softphone initially developed by Wengo. QuteCom supports a range of VoIP codecs including G.729, G.711, iLBC, G.722 (wideband) and Speex. H.263 for video is also supported. XLite from Counterpath A very popular, free SIP softphone supporting a range of codecs and also offering great support for desktop business video...
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Brexit: All you need to know about the UK leaving the EU

Posted on July 26, 2016June 15, 2020 by Daniel Kobale

What does Brexit mean? It is a word that has become used as a shorthand way of saying the UK leaving the EU - merging the words Britain and exit to get Brexit, in a same way as a Greek exit from the EU was dubbed Grexit in the past. Why is Britain leaving the European Union? A referendum - a vote in which everyone (or nearly everyone) of voting age can take part - was held on Thursday 23 June, ...
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SMS Gateway Provider for Burglar Alarm Text Messaging

Posted on December 8, 2013February 25, 2021 by Daniel Kobale

Does your security alarm system, pager or other monitoring device use TAP to SMS messaging alerts? Does your security alarm system, pager or other device use TAP to Mobile SMS text messaging alerts? DIDcomms has the solution for you! Our dial-up TAP to Mobile SMS text and email messaging gateway is completely free of charge to use, you only pay for the call to the dial-up access phone line! Al...
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SMS over PSTN Phone Lines (Endorsed by Texecom Ltd)

Posted on July 16, 2013June 16, 2020 by Daniel Kobale

Vodafone the last man standing? SMS over PSTN phone lines has been used in varying industries for many years and was often sold as an additional service by alarm companies, allowing the user to be notified of alarm conditions and open/close events. For many years there were two main players operating the service in the UK, O2 and Vodafone. In 2012 the ...
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EE 4G UK – details on coverage, phones, prices, speeds for the 4GEE network

Posted on June 17, 2013August 21, 2021 by Daniel Kobale

EE has launched the UK's first 4G mobile network, called 4GEE, allowing for on average five times faster mobile network browsing speeds than 3G. Where can you get 4G in the UK? The 4G network is now live in the following 62 places in the UK Amersham, Aylesbury, Barnsley, Belfast, Berkhamstead, Billericay, Bingley, Birmingham, Blackpool, Bolton, Bradford, Brentwood, Bristol, Cardiff, Chelmsfo...
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The Mobile Industry Will Shift… Again

Posted on May 9, 2013January 22, 2018 by Daniel Kobale

A guest post by Mark Selby. Mark is the former VP of Industry Collaborations and Multimedia at Nokia. These days he is a highly sought after independent consultant and speaker who serves on a wide range of boards. The seemingly inexorable growth of mobile phone use continues apace. Upgrades from feature phones to smartphones, shorter phone replacement cycles and use of dual-sim phones are all...
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