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What is MoIP?

Posted on February 20, 2019February 20, 2019 by Daniel Kobale

Mobile communications over IP. MoIP, or mobile communications over internet protocol, is the mobilization of peer-to-peer communications including chat and talk using internet protocol via standard mobile communications applications including 3G, GPRS, Wi-Fias well as Wimax. Unlike mobile VoIP, MoIP is not a VoIP program made accessible from mobile phones or a switchboard application using VoIP i...
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What is the difference between VoIP and SIP?

Posted on February 16, 2019March 8, 2019 by Daniel Kobale

The differences between VoIP and SIP. VoIP calls are sent via SIP Trunks. VoIP and SIP work in conjunction with each other! Your telecoms supplier provides the SIP trunks as this is how all your VoIP calls, fax and data are transited. You cannot make a VoIP call or send a fax to another phone line without SIP trunks. Let’s say you’re in your office; when you make a call via...
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Life after Ofcom’s 3% rule

Posted on December 18, 2018May 15, 2020 by Daniel Kobale

Uncertainty, we are told, is bad for business. Uncertainty over Brexit is bad, uncertainty over exchange rates is bad, uncertainty over unpredictable world leaders is bad. As of March 1st 2017, there’s a new type of uncertainty being introduced into the world of outbound calling. The previously clear guideline of a 3% maximum abandoned call rate is set to silently disappear overnight on the 28th F...
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What are Ofcom’s rules on outbound calling times?

Posted on December 18, 2018May 1, 2019 by Daniel Kobale

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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Final statement: Personal numbering – Review of the 070 number range

Posted on October 11, 2018October 11, 2018 by Daniel Kobale

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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History Lesson: Who Invented VoIP?

Posted on August 9, 2018May 15, 2020 by Daniel Kobale

Who Invented VoIP? There are certain technologies that have existed just long enough for us to begin taking them for granted. How about the Internet itself? Even now, many of us still jokingly (or perhaps not so jokingly) assume that Al Gore invented the World Wide Web, when that honor rightfully falls to Tim Berners-Lee. If you’ve made your way onto this site, it’s probably because you have a...
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Limit the Ring No Answer (RNA) to 18 seconds for all call centre diallers

Posted on July 16, 2018July 16, 2018 by Daniel Kobale

Ring No Answer (RNA) is the length of time that an outbound call rings before the predictive dialler hangs up with a call disposition of No Answer. Best practice is to set your dialler call timeout to 18 seconds per call, This also keeps you in line with the Ofcom "abandoned calls" regulations which is now 0% tolerance since March 2017. If asked “How should RNA time be set for maximum productivi...
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CAPS – Call Attempts Per Second

Posted on July 13, 2018June 15, 2020 by Daniel Kobale

Call Attempts Per Second CAPS is a measure of the total number of call requests that can be made by a telecoms system or network each second. CAPS is a more accurate measure of call processing power than the commonly used CPS or Calls Per Second (see CPS). This is because making X number of call requests per second actually places more demand on a network than does handling all the calls that are...
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CPS – Calls Per Second

Posted on July 13, 2018June 15, 2020 by Daniel Kobale

Calls Per Second CPS is a very common metric used in the telecommunications industry. CPS describes the number of simultaneous calls a telecoms system or network can successfully handle each second. CPS is often used to refer to the processing power of telecommunications networks, but a more accurate measure for call processing is actually Call Attempts Per Second or CAPS.
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Missed Call Traffic Abuse and Scams

Posted on June 26, 2018June 26, 2018 by Daniel Kobale

Missed Call Traffic Abuse and Scams If you receive a missed call on your mobile phone from a number you don't recognise, think twice before calling it back. That's because there's a chance if you do ring back, you could fall victim to a scam which could leave you out of pocket. The following explains more about 'missed call' scams, how to spot them and what to do if you think you may have f...
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