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CPS – Calls Per Second

Posted on by Daniel Kobale
Calls Per Second CPS is a very common metric used in the telecommunications industry. CPS describes the number of simultaneous calls a telecoms system or network can successfully handle each second. CPS is often used to refer to the processing power of telecommunications networks, but a more accurate measure for call processing is actually Call Attempts Per Second or CAPS.
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Missed Call Traffic Abuse and Scams

Posted on by Daniel Kobale
Missed Call Traffic Abuse and Scams If you receive a missed call on your mobile phone from a number you don't recognise, think twice before calling it back. That's because there's a chance if you do ring back, you could fall victim to a scam which could leave you out of pocket. The following explains more about 'missed call' scams, how to spot them and what to do if you think you may have f...
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GDPR Myths

Posted on by Daniel Kobale
As GDPR frenzy hits fever pitch, The Information Commissioner’s Office (ICO) is keen to squash some of the more outlandish myths that have been swirling around. As Elizabeth Denham, UK Information Commissioner put it, “I want to set the record straight. I want to bust the myths. Because I know that most organisations want to get GDPR right when it comes into force.” To separate fact from fi...
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Ofcom Regulations for Call Centres making outbound calls

Posted on by Daniel Kobale
Do you make outbound calls from your call centre? If so, you might fall under the ruling of the latest Ofcom Regulations. Outbound automated diallers were first introduced into the UK in the early 1990s. As a result of initial ‘over-enthusiasm’ by contact centres, the Telephone Preference Service was set up in 1999 and today has over 15 million phone numbers registered. The DMA Code of ...
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Call Centre Dialler Callback Traffic is no longer allowed and you must adhere to Ofcom Regulations

Posted on by Daniel Kobale
Call Centre "Dialler Spam Call Traffic" of less than 18 seconds per call is not allowed under Ofcom regulations. Calls of 10 seconds or less per call, meaning the callee has to call back the caller are not permitted by Ofcom. You must meet the 3% abandoned call rate set down by Ofcom regulations. Even our carrier interconnects are now clamping down and blocking traffic on what we like to call "Di...
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International Calls to 084, 087 and 070 UK Numbers not going through!

Posted on by Daniel Kobale
Calls to 084, 087 and 070 virtual UK numbers from international phone lines not working! We have covered this subject in previous articles, but so many customers still do not understand how telecoms companies work! Most international telecoms networks allow calls to 084, 087 and 070 virtual UK numbers, but there are also hundreds more which choose to block calls to 084, 087 and 070 virtual UK ...
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Why is UDP used more for VoIP than TCP?

Posted on by Daniel Kobale
What are TCP and UDP? First, we need to build some vocabulary. TCP and UDP are connection protocols in use today for data traversing the Internet. Data travels across the Internet in packets. Think of them like letters. Like letters, they have an envelope with a to/from address on them. TCP and UDP are just two types of envelopes. The IP addresses are the to/from addresses. They both carry data a...
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Unblock VoIP Services in Your Country

Posted on by Daniel Kobale
Are you living abroad and trying to connect to your loved ones? Connect with VoIP and save the money on expensive phone calls. The best way to connect to VoIP services safely is via a VPN. Enjoy privacy on VoIP with a VPN. How can a VPN unblock VoIP services? When you connect to the internet via a VPN, the data from your computer or mobile device gets encrypted so your location and internet ac...
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Stop using the Vodafone service center number for your alarm systems!

Posted on by Daniel Kobale
Stop using the Vodafone service centre number for your alarm systems and other monitoring! Stop using the Vodafone TAP gateway access number +447785499993 for your alarm TAP to Text (SMS) messaging. It's unreliable and is not a dedicated managed TAP gateway! Its time you switched to OpenTAP, established since 2012-2018 and its the UK's only official TAP gateway which has been approved by Texec...
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