Tag: this – Page 3

How PSTN and ISDN switch off will impact your business

Posted on February 10, 2019February 10, 2019 by Daniel Kobale

How PSTN and ISDN switch off will impact your business. As we all know, in 2015 BT announced that they will be switching off the PSTN and ISDN networks by 2025. With this, BT will no longer accept any new orders or amendments to services applicable to any ISDN products from 2020. Once the switch-off has taken place, customers will be migrated to the IPEX (IP Exchange) core network using SIP (S...
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Life after Ofcom’s 3% rule

Posted on December 18, 2018May 15, 2020 by Daniel Kobale

Uncertainty, we are told, is bad for business. Uncertainty over Brexit is bad, uncertainty over exchange rates is bad, uncertainty over unpredictable world leaders is bad. As of March 1st 2017, there’s a new type of uncertainty being introduced into the world of outbound calling. The previously clear guideline of a 3% maximum abandoned call rate is set to silently disappear overnight on the 28th F...
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What are Ofcom’s rules on outbound calling times?

Posted on December 18, 2018May 1, 2019 by Daniel Kobale

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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BT to be fined £42m for breaching contracts with telecoms providers

Posted on December 11, 2018December 11, 2018 by Daniel Kobale

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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Changes which are going to affect 070 UK Personal Numbers

Posted on October 30, 2018May 15, 2020 by Daniel Kobale

070 Personal Numbers will be discontinued from October 1st, 2019 and all 070 Personal Numbering will become standard pay-as-you-go 07 mobile phone numbers. Due to changes in Ofcom regulations, 070 Personal Numbers will no longer available after October 1st, 2019. Existing customers are recommended to move from 070 personal numbers to 087 numbers, as in the next 12 months 070 personal numbers w...
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Final statement: Personal numbering – Review of the 070 number range

Posted on October 11, 2018October 11, 2018 by Daniel Kobale

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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OpenTAP access number changes

Posted on October 3, 2018February 25, 2021 by Daniel Kobale

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes, Ofcom has decided that as of October 1st, 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefor...
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Billing minimums and increments

Posted on October 2, 2018October 2, 2018 by Daniel Kobale

What are Billing Minimums / Increments? Billing minimum / Increments indicate what minimum and incremental measures of time are used to calculate the duration of each call, usually for billing purposes. Historically, billing increments have ranged anywhere from 60 seconds to 6 seconds or less. A “30/6″ billing indicates a 30 second minimum with subsequent 6 second increments...
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Asterisk configurations for sip.conf and extensions.conf

Posted on July 14, 2018March 28, 2023 by Daniel Kobale

DIDcomms is completely compatible with VICIdial and Asterisk. These are some configurations that we have used with our clients to configure their Asterisk and VICIdial SIP/VoIP servers. Our IP addresses for inbound/outbound: sip.franzcom.com 5.144.84.191 5.144.88.163 Account entry for OUTGOING SIP IP authentication. username= secret= disallow=all allow=ulaw allow=ala...
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The understanding about what “abandoned calls” means for call centres

Posted on July 13, 2018February 27, 2019 by Daniel Kobale

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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