Tag: used – Page 3

Resolve one-way audio issues with Port Forwarding for VoIP/SIP

Posted on April 3, 2018September 17, 2019 by Daniel Kobale

Using Port Forwarding for VoIP to overcome NAT issues. Port forwarding sometimes referred to as tunnelling, is a method of opening a port or ports in a router or firewall to allow communication from a party outside the network. Port forwarding is the act of actually forwarding a network port from one network node to another. This enables an external source to reach a port inside the private LAN...
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What is VoIP/SIP Call Termination?

Posted on December 11, 2017May 15, 2019 by Daniel Kobale

SIP/VoIP Call Termination, what is it and how does it work! VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are als...
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Which VoIP/SIP Codec Should You Use?

Posted on November 29, 2017May 15, 2019 by Daniel Kobale

How To Describe the Quality of a SIP Trunking Call “So clear, you can hear a pin drop!” Are you old enough to remember the very successful tag line for Sprint Communications' long distance service back in the ancient 1990’s? “Can you hear me now?” Or...Did you grow up remembering the equally (if not more) successful phrase that Verizon Wireless made part of our cultural reality in the new mi...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Posted on November 23, 2017January 5, 2019 by Daniel Kobale

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
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O2 network and the TAP gateway used for SMS texting via PSTN

Posted on November 23, 2017June 16, 2020 by Daniel Kobale

Switch to OpenTAP, the UK's Leading Managed TAP Gateway, as recommended by Texecom and Honeywell. Honeywell Security Group has recently received the following email extract from the BSIA (British Security Industry Association), regarding the O2 network and the TAP gateway used for SMS texting via PSTN. The O2 centre number (07860 980480) has been unreliable for a period of time, and even thoug...
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Are you still using the Vodafone access number for TAP to SMS (Mobile Text) Messaging?

Posted on November 11, 2017February 25, 2021 by Daniel Kobale

STOP and Switch to OpenTAP now! The Vodafone TAP gateway access number isn't even a managed service and completely unreliable. If you call Vodafone and ask them for help, they will not help you as their TAP access number is an old legacy pager gateway. Its neither managed nor maintained for the alarm monitoring, it's just been used as such for many years. OpenTAP has been established since 20...
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DIDcomms launches Prepay070 with Free Roaming to VoIP/SIP divert!

Posted on November 29, 2016May 15, 2020 by Daniel Kobale

We are moving into the digital age of the internet with rapidly developing technology, products and services and with that DIDcomms want to open the doors and break down the boarders starting with 070 Free SIP Roaming Worldwide. Free roaming you say, well how does that work? With our state of the art switch and billing platform, we have the ability to offer our 070 Personal Number customers fre...
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Move from ISDN to VoIP/SIP

Posted on November 2, 2016May 15, 2019 by Daniel Kobale

Simple steps to SIP migration from ISDN If you’re still running most of your calls over ISDN, it’s worth taking a serious look at how easy it is to switch to cheaper, more flexible SIP connectivity. Why make the switch? Until recently ISDN had been the only viable choice for most companies – from SMEs to large corporations – to ensure business-grade telephony. But the last 12 months has seen a ...
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Brexit: All you need to know about the UK leaving the EU

Posted on July 26, 2016June 15, 2020 by Daniel Kobale

What does Brexit mean? It is a word that has become used as a shorthand way of saying the UK leaving the EU - merging the words Britain and exit to get Brexit, in a same way as a Greek exit from the EU was dubbed Grexit in the past. Why is Britain leaving the European Union? A referendum - a vote in which everyone (or nearly everyone) of voting age can take part - was held on Thursday 23 June, ...
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UK Calling made simple for consumers

Posted on April 28, 2015May 29, 2019 by Daniel Kobale

Every day, people use service numbers to make phone calls to companies and organisations, contact directory enquiries or even to vote in TV shows. But the cost of calling these numbers - which start 08, 09 or 118 - used to be difficult to find out. This changed in July 2015, under a system that makes the cost of calling service numbers clear for everyone. It's called UK Calling, and it's the...
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