Tag: your – Page 4

Stop using the Vodafone service center number for your alarm systems!

Posted on January 22, 2018February 25, 2021 by Daniel Kobale

Stop using the Vodafone service centre number for your alarm systems and other monitoring! Stop using the Vodafone TAP gateway access number +447785499993 for your alarm TAP to Text (SMS) messaging. It's unreliable and is not a dedicated managed TAP gateway! Its time you switched to OpenTAP, established since 2012-2018 and its the UK's only official TAP gateway which has been approved by Texec...
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Which VoIP/SIP Codec Should You Use?

Posted on November 29, 2017May 15, 2019 by Daniel Kobale

How To Describe the Quality of a SIP Trunking Call “So clear, you can hear a pin drop!” Are you old enough to remember the very successful tag line for Sprint Communications' long distance service back in the ancient 1990’s? “Can you hear me now?” Or...Did you grow up remembering the equally (if not more) successful phrase that Verizon Wireless made part of our cultural reality in the new mi...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Posted on November 23, 2017January 5, 2019 by Daniel Kobale

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
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Are you still using the Vodafone access number for TAP to SMS (Mobile Text) Messaging?

Posted on November 11, 2017February 25, 2021 by Daniel Kobale

STOP and Switch to OpenTAP now! The Vodafone TAP gateway access number isn't even a managed service and completely unreliable. If you call Vodafone and ask them for help, they will not help you as their TAP access number is an old legacy pager gateway. Its neither managed nor maintained for the alarm monitoring, it's just been used as such for many years. OpenTAP has been established since 20...
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Make cheap calls with your VoIP phone using your DIDcomms 08, 070 or geographic number account

Posted on November 2, 2017May 15, 2020 by Daniel Kobale

All our 08, 070 and geographic numbers are all VoIP enabled, so you can make and receive calls using a VoIP phone or mobile app. Just add call credit to your customer account, download your favorite VoIP mobile app or purchase a desktop VoIP phone and start making cheaper calls today!
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Ways to top-up your “Pay As You Go” customer account

Posted on July 17, 2017July 28, 2020 by Daniel Kobale

Make sure you keep your prepay phone service topped up with call credit otherwise your service will stop working. If you have a prepay phone service with DIDcomms, then you need to make sure you keep it topped up and in credit, otherwise, your phone service will not work. There are 2 ways to top-up your DIDcomms customer account. Use the automated top-up service located in your online cus...
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Get an 0800 Freephone Number. 0800 Freephone Number for your Business

Posted on May 23, 2017June 15, 2020 by Daniel Kobale

Calls to 0800 numbers are free to call from mobile phones and landlines. Freephone numbers starting with 0800 or 0808 are now free to call from mobile phones as well as landlines. The move is part of an overhaul of phone numbers and charges planned for many months by regulator Ofcom which has now come into force. Find out more...
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Get an 03 UK Number. 03 Phone Numbers for your Business

Posted on May 23, 2017June 15, 2020 by Daniel Kobale

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone Find out more...
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VoIP for your Business

Posted on May 23, 2017June 15, 2020 by Daniel Kobale

What is VoIP? A VoIP (Voice over internet protocol) system allows you to make phone calls over the internet as opposed to a traditional ISDN phone line. Internet telephony is fast becoming the number one choice for businesses due to its reliability and high quality communication. A VoIP system could save you both time and money as it is easily installed and if you already have a reliable internet...
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VoIP Numbers for your Call Centre

Posted on May 17, 2017June 18, 2017 by Daniel Kobale

Why have all the expense of call centre hardware switchboards and ISDN lines, when you can SAVE MONEY with a couple of Fast ADSL lines and have as many free VoIP phone lines as you require! With DIDcomms you save money, by getting all your VoIP lines from DIDcomms. For example: New ADSL line(s) or use existing one(s) (cheaper than ISDN) 1-100+ VoIP lines - £0.00 (free) Each addition...
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