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Updates

Emergency Calls UK

DIDcomms now provides access to 999/112 public emergency call services to VOIP customers within England, Wales, Scotland and Northern Ireland. It is possible that these services may become unavailable as a result of things over which we have no control over, for example, the failure of your internet service provider (ISP) or internet connection. In such circumstances, all serv...
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Free incoming calls to VOIP phones with DIDcomms 084 and 087 UK numbers

Notice to all customers with 084 and 087 UK numbers. Please remember that even if your destination is not included in the 084 and 087 numbers free divert plan that you can still receive free incoming calls to VOIP phone. As long as you have mobile data or wifi connection you can receive calls completely free of charge. If you have any questions please do not hesitate to contact us.
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URGENT change of access number for the OpenTAP gateway

Published: July 18th, 2020 It is with much regret, the supplier of our premium access number 09018600011 has made a decision that they no longer want to provide premium 09 services and after much discussion with them, they seem disinterested in the critical importance of theĀ OpenTAPĀ service or helping us by keeping the line active. It has only been 2 years sinceĀ Ofcom changed the regulations...
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Good news about the OpenTAP access numbers

We have some great news for our customers of the OpenTAP to SMS Gateway. Thanks to one of our suppliers, we are now able to provide a cheaper priced access number for OpenTAP. Yes, thatā€™s right, you heard itā€¦ cheaper calls to theĀ OpenTAP to SMS Gateway. Through one of our wholesale providers, we are now able to provide you with a UK mobile pager number for access to the OpenTAP gateway. The ad...
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User portal news update (May 2020)

User portal upgrade: Music on Hold Customers can now upload and manage their own music on hold without having to contact customer support. However, please remember that the file format must be MP3 - Stereo, 44,100Hz, 128kbps.Ā  To manage the file uploads for your music on hold, login to the user portal and go to Manage Settings > IVR > Music on Hold.
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New rules to combat high call costs and 070 scams

October 1st, 2019 DEADLINE. Changes to 070 numbering call costs. Phone users will be protected from high charges for calling ā€˜070ā€™ numbers ā€“ which are often mistaken for mobiles but cost much more to call. Ofcom hasĀ decidedĀ to cap the wholesale cost of connecting 070 calls, to help protect callers from fraud and unexpected call costs. 070 numbers are designed to be used as a ā€˜follow meā€™ servi...
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070 numbers – End of Life

070 Personal Numbers are changing on October 1st, 2019. Are you ready for the change? From October 1st, 2019 the telecom regulations and pricing for 070 numbers will be changing, as all UK 070 numbers are being re-rated to 07 mobile rates. This means that many of our customers will either have to move to 087 numbers or just add some call credit to your customer account to cover your international...
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Important message for all OpenTAP gateway users

Introducing OpenTAP, the UK's No.1 TAP to SMS Text Messaging Gateway, approved by Texecom, Honeywell and Pyronix. The Vodafone TAP gateway is unreliable and no longer recommended by the alarm manufacturers. Its time to switch to OpenTAP, the managed and reliable TAP to SMS text messaging gateway which is approved by all the major alarm manufacturers. Just input the OpenTAP access number 090186000...
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Important changes to your 084 and 087 numbers

The communications regulator OFCOM are making changes to the way consumers are charged for calling 084 and 087 numbers. These changes have beenĀ introduced to make the call charges more transparent and easier to understand. Therefore this is great news for your business and more importantly your customers, who will feel more comfortable calling your 084 or 087 number. All DIDcomms cust...
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